6 Ways to Strengthen Your Parcel Delivery Organization
Every transportation company is unique, and thus, their risk management program must be unique too. We help our parcel delivery clients navigate industry challenges through a suite of custom insurance solutions. Each solution is designed to drive down costs by minimizing risk and maximizing the health of a client’s workforce.
Here are 6 ways your parcel delivery organization can grow stronger:
1. Control claims costs by taking a holistic approach to risk management
Whether you are in a guaranteed cost program or loss-sensitive program, the costs that are associated with your claims can spiral if you don’t take a managed approach. Return to work programs will help with indemnity (lost time) claims and programs clearly defined within your employee handbook will create a strong culture within your organization. The key is to prevent the claim in the first place with upfront controls and a safety culture mindset, however when the claim does happen, mitigation is critical.
2. Reduce premium expenses through an optimized Experience Mod
Did you know that your Experience Mod is the benchmark for your industry code and size of business? Your payroll, class code, states of operation and claims affect the Mod. They can range from below .75 all the way north of 2.00. Additionally, there are tools in use that can determine what your optimal Mod should be.
3. Keep drivers and station managers trained on the latest safety procedures
Communication is key to a successful business model. If you have the funding to hire someone solely dedicated to managing your safety program, that’s a great place to start! Daily driver meetings and post-incident interaction could be the norm, however pushing information out electronically and tracking this are best practices.
4. Identify key risk factors and improve company culture
Partnering with a risk advisor that understands parcel delivery will help your team identify the risk factors as well as loss drivers. 200 stops per day, per driver is the industry norm. Instances such as driver distraction, dog bites, or lifting and bending all could lead to potential incidents. Are you in a cold-weather climate that’s exposed to ice and snow? Do you operate in warm weather where hydration is key to success? Having a well thought out risk identification program for your managers and drivers at the terminal level will communicate your culture and keep employees doing what they are hired to do…Deliver!
5. Streamline claims reporting through nurse triage
At first glance this may be something you’ve never heard of, however, we are seeing late reported claims turn into big reserves. Why? Perhaps the driver didn’t report it or there was a breakdown within the organization that didn’t get the claim reported the same day. Either way, setting up a nurse triage line and communicating this to your employees is the quickest way to get a claim started and mitigated. Making the process transparent for your employees shows that your company cares about their wellbeing and that you want them to report an incident.
6. Communicate more effectively with bi-lingual safety, health and risk management education
Operating territory and demographics will determine the need for this - being proactive will promote your culture. Employers attract a diverse group of employees that may fit their core competencies. Think about how your team communicates to your driver force. Could your message be misinterpreted because of a language barrier? You can improve company culture by adding bi-lingual messaging in all facets of your business.
Interested in more details about how Assurance can help your organization? Contact the ‘A’ Team today!
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