7 Steps to Ensure Successful HR Technology Implementation
Selecting a new HR Technology solution (or any technology solution, really) is only the beginning of what seems like a daunting task. The next phase, however, is actually the most crucial: the implementation phase.
The implementation process requires many of your key employees to spend hours focusing on setup, building processes, conducting tests and ensuring that auditing has been thoroughly conducted. So, how can you ensure a successful implementation for your organization? Here are 7 simple steps to follow:
- Set Realistic Expectations.
Have realistic implementation timelines and goals. When going into this process, understand and expect that delays in the process can occur. Due to delays, it’s best to build a small cushion into the timeline. With that said, there are some simple steps to staying on track. This might include requiring weekly status calls and an updated project plan each week. Additionally, be sure to hold each party accountable for the items that they should be overseeing and delivering.
- Hire a Consultant.
This may not be feasible for some organizations and may not be needed for all platforms, however, there are some more complex scenarios and some complex systems that will benefit immensely by hiring a consultant that specializes in that specific vendor’s implementations.
- The A Team.
To create your A Team, it is important to identify the SMEs (System Management Entities) from each area of the business that’ll be affected by the implementation. For example, someone that thoroughly knows employee eligibility rules and benefit offerings, another rep from your payroll team, the recruitment team, etc.
- Your Way is Not Necessarily the Only Way.
Of course you know your business best, but be open to listening to the experts and let them identify areas of improvements for your processes. The experts have worked on thousands of implementations and clients and understand how to incorporate your needs into their solution. Your standard business practices will be incorporated.
Identify the vendor’s various training opportunities. These solutions can be overwhelming and complex, so it’s important to put in the dedication of learning the solution. To learn, participate in as many on-site, off-site and pre-recorded webinars as possible.
- Garbage In/Garbage Out.
A statement that we’ve likely all heard. Within your timeline, set aside extra time to audit your data. The cleaner the data is, the better your import results will be. If a proactive approach to data cleanup isn’t taken in advance, it can add several weeks to your implementation timeline.
- And You’re Done!
Well, not really. A successful technology solution requires constant learning and upkeep. Once a solution has been implemented, you’ll find that some processes or setup can (or should) be modified for enhancement. Even after a solution has been implemented and automated, you should continue to regularly audit your data. Lastly, embrace the upgrades that the vendor releases to improve your solution.
If you’d like to learn more about implementing HR technology in your organization, contact a member of the ‘A’ Team!
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