Artificial Intelligence: Disrupting HR in 2019
Dear 2001: A Space Odyssey, where are the robots?
2001 has long come and gone, and we still don’t co-exist with human-like robots. Artificial Intelligence (AI) though is hastily making that a more realistic outcome.
AI, sometimes called machine intelligence, is defined as intelligence demonstrated by machines in contrast to the natural intelligence displayed by humans and other animals.
AI is based on the concept that machines can think, act, and learn—basically, to operate like a human. It also makes it possible for machines to learn from experience. It can be adjusted with new inputs or enhancements; the more data that’s available, the smarter it becomes. Computers can self-learn by gathering tremendous amounts of data and deep learning from various outlets.
Google is a great example of AI: the software is able to independently collect data from billions of different websites. Humans simply don’t have the capacity to review and digest that much information. One machine can collect and deliver output on millions of data factors, but 10 years’ worth of Harvard highest honors graduates would collectively take years to maybe – POSSIBLY – deliver those same outputs. AI can gather data and behaviors and deliver outputs that a human brain just doesn’t have the ability to.
AI is over 60 years old, but as technology has advanced, its abilities have far surpassed all expectations. It was around 2012 that a real focus on AI took off – investments, startups, job opportunities, and education. Today, AI has become one of the hottest topics in almost every aspect: business, education, healthcare, agriculture, physics, gaming, marketing, HR…and even in your own home.
Some of the most recognized AI products today:
• Social media feeds
• Video games: Minecraft, Fortnite
• Navigation: Google Maps, Waze
• Shopping: Amazon.com
Some advanced AI technology:
• Self-driving cars
• Disease identification
• Space exploration
• Interactive movies/television – storytelling giving the viewer the ability to determine what happens next
• AI augmentation for cybersecurity support
AI brings to human resources the ability to improve recruitment, retention, production, efficiency/accuracy, forecasting and augmented analytics with deeper insights. Hacking HR has AI and Robotic Process Automation in its top 10 disruptive HR tech trends for 2019. It's predicted that self-service tools will be among the top new HR technologies across 2019. AI recruiting can eliminate the need for a recruiter to shift through hundreds of resumes and applications; the tools are able to automatically identify those applicants who fit the job requisition and then pass them on to the next phase.
AI is already impacting healthcare today, but there are likely dramatic changes coming. AI will normalize healthcare forecasting, improve care and reduce cost. These solutions will also be able to predict a need to go to the hospital, automate the patient’s experience and improve the management of healthcare. In addition, IBM has created an AI platform called Watson. Watson can scan a patient’s skin irregularity, input the patient’s genetic information, compare it to 20 million clinical oncology studies and identify the specific type of cancer the patient has. AI is going to be able to predict when a patient is likely to have a health event that requires hospital admission.
AI is here to stay, and the end result simplifies the majority of everything we’re doing today. A real 2001: A Space Odyssey prediction of us co-existing with robots is not anywhere in the near future; however, AI will allow people to focus on our next big industrial revolution. People, not robots, are strategic, creative, curious and the only ones that can train the machines.
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