I’m Calling to Tell You Your Benefits Are Awesome!
Want to learn more about how to prepare for open enrollment? Watch our webinar replay!
Wouldn’t it be nice to receive a random call from someone telling you how awesome you are, or how great a job you’re doing? While this might just be a dream, it can be a possibility when it comes to your benefits plan.
Many employers are challenged with open enrollment and how to provide consistent communication to a remote workforce. The traditional method of group meetings becomes nearly impossible when your workforce is located around the country. The cost of flying around the country to conduct meetings can be a large budget item for HR, not to mention the lost time in airports and highways. Benefit administration systems allow employees to enroll from wherever they are located, but provide limited to no education on the value of the benefits the employer is offering.
Adding a decision-making support tool, like Jellyvision, can provide self-service education, but is not able to answer specific employee questions. These questions still come to HR and take up time during open enrollment season, making it difficult for HR to manage all their other very important job responsibilities.
Implementing a call center can be a great educational tool for your open enrollment. Call center enrollment consultants can be trained to deliver the value proposition the employer desires to communicate to their employees. They can also answer specific questions on how benefit plan designs are different and how networks may vary by geographic locations.
Most importantly, they can explain any new plan offerings, like a Health Savings Account, and promote the value of these new benefit offerings that can save the employees money out of their paychecks, provide another tax-free savings vehicle to complement their 401K and lower the overall spend of the employer. Call center enrollment consultants can also assist employees on voluntary benefit selections and walk them through how a voluntary life insurance, accident or critical illness plan works and if it would make sense for them to enroll.
Call centers can be a great outsource addition for your company’s open enrollment communication and education strategy. The cost of adding a call center can often be covered by the carriers you may already have in place.
Make sure you’re asking your benefit consultant how to add this valuable resource to your next open enrollment. Talk to the ‘A’ Team!
- It’s Open Enrollment Time… Again (Part 1)
- Why You Need to Offer Web-Based Open Enrollment
- How to Prepare for Open Enrollment
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