It Doesn't Hurt to Ask Employees About Their Benefits
You may be thinking that surveying your employees could open a can of worms that you're just not ready for in terms of benefit and job satisfaction. You may also be thinking that your employees will always respond with better coverage and lower health insurance costs as their stock answers to each question. However, if done right, an employee survey can dig a little deeper and get to the heart of what youre looking to learn.
First, you may actually be able to appease them. The terms an employee uses to describe their preferences are very individual. What does better coverage mean? To one employee it means a network that includes their preferred doctor or a carrier that pays claims more quickly. To another it means additional wellness benefits or coverage for a certain procedure. While a third defines better coverage as a higher limit of liability or a lower out of pocket annual maximum. These are all areas that you may be able to improve upon in your current medical plan.
What about lower health insurance costs that term is self-explanatory and consistent for everyone, right? Again, it can be relative in terms of what employees are willing to trade in order to reduce costs. Some are willing to limit their provider choices for a premium reduction. Others prefer a higher deductible or out of pocket maximum if it translates to a bit more cash in their bi-weekly paycheck. Still others want the ability to gain tax advantages as a long-term plan that is more important to them than the short-term cash flow.
There is a specific science to creating a useful survey. Anyone can produce a survey to gauge satisfaction, however, a survey designed to get your employees to prioritize their needs, and provide specific answers, will prove invaluable in helping you make decisions on the numerous parameters of your employee benefits offerings. Its essential in uncovering where employees priorities lie and how they value various components of the benefits program as a whole.
If customized and tailored correctly, an employer can increase employee satisfaction, drive better behavior when it comes to using benefits correctly and put benefit dollars where they matter most to you and your employees. Get in touch with your Employee Benefits Broker to learn more about your survey options.
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