Keep Calm and Carry On
Crisis Management for Construction Companies
Owners of construction companies work hard every day on major risk management strategies for their businesses. From loss control to claims management, the only way to stay competitive in construction is to minimize risk. And although none of us want to see employees or contractors hurt, become injured or deal with significant property damage, in our industry these incidents do occur. Again, prevention is critical, but what should you be ready for if a serious injury or loss of property happens?
Your company can start by creating crisis management procedures. Some key factors you should consider:
- Evaluate your operations and determine what type of loss potential you have
- Put a written response plan in place by meeting with key employees, vendors and clients to get a global view of your exposure
- Train employees on how to implement the plan; Key management including superintendents and foremen should be trained on how to respond
- Determine who from your company will be the spokesperson and work with a public relations firm if needed
- Outline what agencies may need to be contacted depending on the incident including OSHA, EPA, local law enforcement, etc.
- Provide counseling and a support system for employees affected
- Put a written investigation procedure in place that can be executed to work towards the prevention of future incidents
Hopefully, these procedures will never need to be implemented, and major injuries and incidents will be avoided. However, in our industry the odds are there will be a major loss at some point. For the benefit of the public, your employees and your business, take the time to prepare your company for a crisis.
To learn more about disaster and crisis planning, download our Disaster Recovery E-Book and get educated.
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