Regrets, I Have (more than) A Few
Regrets? How about resentments? Our senior leadership team consistently has more than a few…
Recently grown to 17 members, Assurance’s leadership group meets offsite all day once a quarter and annually for a day and a half planning retreat. How do we start each meeting? With a few minutes to “clear the air” and ensure nothing is holding us back from our best work together. Clearing the air means declaring any resentments we’re holding towards anyone in the room, as well as regrets we want to get off our chest.
Admittedly, our leadership group is better at sharing regrets. In a fast-paced culture with 81 projects this year alone to improve our company in ways big and small, there are a few unfulfilled commitments out there. So falling on our own sword is common in our senior leadership meetings. Resentments are often better delivered privately. In those cases we declare to the group that we have one and then commit to a timeframe to deliver it to the appropriate individual.
This practice has given us a language and a process to follow – to maintain open communication and avoid building frustration that would otherwise hold us back from being successful together. Our senior leadership team is a close knit group of smart, engaged and driven professionals. The trust that we share to admit where we are falling short and to address concerns where our peers have let us down is the key to that trust.
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