The Lost Art of Conversation
These days it seems so much easier to type instead of talk, although my fingers might challenge that statement. My kids tell me they love me through their favorite emoji, my bank wants to instant message me, prescriptions are filled telephonically, and I can pretty much get anything I need shipped to my house within 24 hours. Actual conversations have become inconvenient – and let’s face it – who wants to deal with a live person.
Well I do. Here’s why it’s time for leaders to put down their phones and laptops and start talking again. We'll:
- Have something to say and the opportunity to learn something
- Stop misinterpreting messages (EVER HAVE SOMEONE TYPE IN ALL CAPS?!)
- Connect to the person we’re speaking to and their business
- Get someone’s attention and understand what needs yours as well
- Save time (depending on how fast you type) and eliminate back and forth
- Deal with conflict immediately and come to a resolution
So, in 2017, I’m bringing conversation back to my life and my work. I’ll pick up the phone and meet with people when I can to better connect with my clients, team, friends and family – even if they don’t like what I have to say. Who knows, I might even learn something.
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