The Power of Feedback
If you’re looking to boost employee performance (and who isn’t?), you can probably learn a thing or two from your Fitbit or Apple Watch.
Most of us are monitoring every move we make through a device these days. I get it; it’s compelling information! We constantly know how many steps we’re taking, number of calories burned or how well we sleep at night. I recently joined a gym where you can see your heart rate (and everyone else’s) up on a screen and receive points for getting your heart rate up to a certain zone. No chance of me getting super-competitive and trying to earn more points than everyone else, right? Wrong! I was immediately drawn to the numbers and exercised more intensely than I had in years.
Why are we so obsessed with knowing this information and why does it make us work harder? It’s all about the power of feedback. The real-time information gives us the power to change behavior and see immediate results. Seeing your own personal data (and possibly others) compels you to act and control the outcome. This same concept can be translated into performance in the workplace.
If feedback is just as accessible in the workplace as it is in the gym, company performance can flourish. If you’re wondering how to leverage the power of feedback, start with these three things:
- Create 3-5 measurable goals for each employee
- Provide access to data so employees can measure progress and course correct along the way
- Give regular feedback that’s timely and recognizes progress toward each goal
Leverage the power of feedback to enable self-accountability, improve communication and empower employees to reach their full potential.
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